Privacy Policy
Effective date: 14 August 2026
This Privacy Policy explains how INDUPLC AUTOMATION LIMITED (“INDUPLC”, “we”, “us”, or “our”) collects, uses, stores, and shares personal information when you visit https://www.induplc.com (the “Site”), submit inquiry or quote forms, communicate with our sales or engineering team by email, phone, WeChat, or WhatsApp, or otherwise interact with our online services related to industrial automation spare parts.
We supply PLC modules, DCS cards, servo drives, HMI units, and related industrial electronics to customers worldwide. Protecting business contact data and inquiry details is part of how we operate. By using the Site, you acknowledge the practices described in this Policy. If you do not agree, please discontinue use of the Site and contact us through offline channels if you still need support.
1. Who we are
INDUPLC AUTOMATION LIMITED is a spare-parts service provider focused on industrial automation. Our Site is primarily intended for professional buyers, maintenance engineers, system integrators, and corporate purchasing teams. References to “you” mean the individual or organization interacting with us.
2. Information we collect
We may collect information that you provide directly, information collected automatically from your device, and information we obtain in the course of fulfilling a quote or order discussion.
2.1 Information you provide
Examples include: full name; company name and job title; business email address; telephone number; messaging IDs (such as WeChat or WhatsApp); shipping or billing addresses when relevant to a transaction discussion; product model numbers, brand names, quantities, and technical requirements; message content in forms or emails; and any files or specifications you choose to upload or attach. Please avoid sending passwords, payment card full PAN data, or other highly sensitive credentials through unsecured forms.
2.2 Information collected automatically
When you browse the Site, our servers and analytics tools may record IP address, approximate location derived from IP, browser type and version, device type, operating system, referring URL, pages viewed, timestamps, and diagnostic logs needed to keep the Site secure and available. We may use cookies or similar technologies as described below.
2.3 Information from third parties
If you reach us through a partner referral, logistics provider, or publicly available business directory, we may receive limited business contact details necessary to respond to your request. We do not purchase consumer marketing lists for unrelated advertising as a core activity of this Site.
3. How we use information
We use personal and business information to: respond to inquiries and prepare quotations; identify correct modules and cross-reference replacements; arrange logistics discussions and after-sales communication; improve Site content, navigation, and performance; detect fraud, abuse, and security incidents; comply with applicable laws, audits, and regulatory requests; and maintain internal records of customer communications related to spare-parts supply. We do not sell personal information as a standalone commercial product.
4. Legal bases (where applicable)
Depending on your location, we may rely on one or more of the following grounds: performance of pre-contractual steps at your request (for example, providing a quote); our legitimate interests in operating a B2B spare-parts website and preventing misuse, balanced against your rights; consent where we ask for it (for example, certain cookies or optional marketing); and compliance with legal obligations. You may withdraw consent where processing is consent-based, without affecting prior lawful processing.
5. Cookies and analytics
We may use strictly necessary cookies to enable basic Site functions and session continuity. We may also use analytics services (such as Google Analytics or similar tools) to understand aggregate traffic, popular product pages, and technical errors. Analytics providers may set their own cookies or process truncated IP addresses according to their policies. You can control cookies through your browser settings. Blocking some cookies may limit Site features. We do not use cookies to make automated decisions that produce legal effects solely based on profiling of visitors.
6. Sharing and disclosure
We may share information with: service providers who host the Site, send email, provide CRM or ticketing tools, or support logistics—under instructions that limit use to providing services for us; professional advisers such as lawyers or auditors under confidentiality; authorities when required by law, court order, or to protect rights, safety, and security; and successor entities in a merger, acquisition, or asset transfer, subject to appropriate safeguards. We require processors to implement reasonable confidentiality and security measures. We do not authorize service providers to use inquiry data for their own unrelated marketing.
7. International transfers
Because we serve customers globally, information may be processed or stored in countries other than your own. Where required, we take reasonable contractual and organizational steps to protect personal data during cross-border transfers. By submitting an inquiry, you understand that your business contact details may be handled by our team in locations where we operate support and fulfillment workflows.
8. Retention
We retain inquiry and communication records for as long as needed to fulfill the purposes in this Policy, manage ongoing customer relationships, resolve disputes, and meet legal, tax, or accounting requirements. When retention is no longer necessary, we delete or anonymize data in a manner consistent with our systems and backups. Server logs may be rotated on a shorter cycle unless needed for security investigations.
9. Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No method of transmission over the Internet is completely secure. Please use unique passwords for your own accounts elsewhere, and notify us promptly if you believe an inquiry mailbox has been compromised. Our staff access to customer inquiries is limited to personnel who need it for quoting and support.
10. Your rights and choices
Subject to applicable law, you may request access to, correction of, deletion of, or restriction on processing of personal data we hold about you; object to certain processing; or request data portability where technically feasible. You may also opt out of non-essential marketing messages. To exercise rights, contact us using the details below. We may need to verify your identity and the scope of the request. Some rights are limited where we must retain records for legal compliance or legitimate business needs related to an existing commercial discussion.
11. Children
The Site is directed to business professionals and is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can delete it.
12. Third-party links
The Site may link to third-party websites, brand documentation, or logistics tracking pages. Those sites have their own privacy practices. We are not responsible for content or policies outside induplc.com. Please review third-party notices before providing information to them.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will change when we post a revision. Material changes may also be highlighted on the Site. Continued use of the Site after an update constitutes acknowledgment of the revised Policy where permitted by law.
14. Contact
For privacy questions or requests, please use the Contact page on this Site, or the email and telephone numbers published in the website footer. Please include “Privacy Request” in the subject line and enough detail for us to locate your inquiry records. We will respond within a reasonable period consistent with applicable requirements.
A Chinese summary is available via the language link above. If there is any conflict in interpretation for a specific transaction, the parties’ written commercial correspondence and applicable law will control.
